Privacy Policy – LUMIQ | Crisp Analytics Pvt. Ltd.

Effective Date: March 26, 2026

LUMIQ | Crisp Analytics Pvt. Ltd. (“LUMIQ”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://lumiq.ai/), use our services, or interact with us through digital or offline channels.

By accessing or using our services, you agree to the terms of this Privacy Policy.

📌 1. Information We Collect

We may collect the following categories of personal data:

a) Contact Information

  • Name
  • Email address (work/personal)
  • Mobile number
  • Organization name
  • Country

b) Information You Provide

  • Data submitted through forms, inquiries, or communications
  • Content shared on our website or official social media pages

c) Usage and Technical Information

  • IP address
  • Browser type and device details
  • Pages visited, session duration, and navigation behavior

d) Demographic Information

  • Preferences, feedback, and survey responses (if provided)

📌 2. How We Collect Information

We collect data through:

  • Direct Interactions: When you fill forms, subscribe, or contact us
  • Automated Technologies: Cookies, web beacons, and analytics tools
  • Third-Party Sources: Integrated platforms such as social media or embedded services

📌 3. Purpose of Processing

We use your information to:

  • Provide and improve our services
  • Respond to inquiries and communicate with you
  • Send updates, newsletters, or marketing communications (where permitted)
  • Analyze website usage and enhance user experience
  • Ensure security and prevent fraud
  • Comply with applicable legal and regulatory obligations

We process your personal data based on your consent or as otherwise permitted under applicable law.

📌 4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and analyze website traffic.

You can manage or disable cookies through your browser settings. Where required by law, we obtain your consent before placing non-essential cookies.

We do not sell or share personal data for cross-context behavioral advertising.

📌 5. Sharing of Information

We may share your information with:

  • Service Providers: Hosting, analytics, IT, and support vendors
  • Business Partners: Where necessary to provide services
  • Legal Authorities: When required to comply with laws or protect rights
  • Corporate Transactions: In case of merger, acquisition, or restructuring

We do not sell personal information.

Categories of Information Disclosed

In the past 12 months, we may have disclosed the following categories of personal information:

  • Identifiers (e.g., name, email address, IP address)
  • Internet activity (e.g., browsing behavior)
  • Professional or business information (e.g., organization details)

📌 6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

📌 7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure data storage on trusted cloud infrastructure (e.g., AWS)
  • Encryption and access controls
  • Monitoring and security safeguards

However, no method of transmission over the Internet is completely secure.

📌 8. International Data Transfers

Your information may be processed or stored outside your country of residence. We ensure that appropriate safeguards are in place to protect your personal data.

📌 9. Your Privacy Rights (DPDP Act & CCPA/CPRA)

Depending on applicable laws, you have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent at any time, with the same ease as it was given
  • Nominate another individual to exercise your rights in case of incapacity or death
  • Seek grievance redressal under applicable law

For California Residents (CCPA/CPRA)

You have the right to:

  • Know what personal data is collected and how it is used
  • Request deletion of your personal data
  • Request correction of inaccurate personal information
  • Request disclosure of personal data shared with third parties
  • Opt-out of the sale or sharing of personal data

LUMIQ does not sell or share personal data for commercial purposes. We will not discriminate against you for exercising your privacy rights. You may designate an authorized agent to make requests on your behalf, subject to verification.

How to Exercise Your Rights (TAT & SLA)

You may contact us at: [email protected]

We follow the below service timelines:

  • Acknowledgment of Request: Within 48 hours of receipt
  • Identity Verification: Within 3–5 business days (if required)
  • Response to Requests: Within 15–30 days depending on complexity and applicable law
  • Grievance Resolution: Within 30 days from receipt of complaint

We may extend timelines where permitted by law, and you will be informed accordingly.

📌 10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

📌 11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

📌 12. Data Breach Management (SLA)

In the event of a data breach, we will:

  • Investigate and assess the incident promptly
  • Take necessary mitigation actions
  • Notify affected individuals and authorities within timelines prescribed under applicable law

📌 13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

📌 14. Contact & Grievance Officer

For any privacy-related concerns, requests, or grievances, please contact:

Grievance Officer: Sneha Pandey
LUMIQ | Crisp Analytics Pvt. Ltd.
9th Floor, Tower-A, Noida One, Sector 62, Noida, Uttar Pradesh – 201301
📧 [email protected]

For general inquiries: [email protected]

We will acknowledge and address grievances within timelines prescribed under applicable law.