Sales & Distribution
Enablement
Smarter lead targeting, agent analytics, and sales productivity optimization.
- Funnel Optimization & Nudge Engine, enabling sales reps with contextual nudges and improved customer acquisition.
- Customer Journey Redesign to enable the bank launch 12 products in 8 months while reducing product TAT from 3 months to 3 weeks.
Collection
Analytics
AI-driven allocation, performance tracking, and recovery optimization.
- Smart Dynamic Allocation to improve collections efficiency from 68% to 75% in the first year.
- Delinquency Prediction Engine to enable early risk detection, saving ~500k USD in 6 months.
Customer DNA &
Next Best Offer
Lifestyle-driven segmentation and personalized product targeting.
- Offer Engine to deliver 5x reduction in offer generation time and multi-channel offer delivery for 20M+ customers.
- Hyper-Personalization Platform to enable ML-based targeting for 1300+ products, enabling 12% revenue uplift.
Customer
Servicing & NBA
Context-aware, AI-enabled servicing across channels.
- Speech Analytics to enable voice-to-sentiment analytics, achieving 40% improvement in NPS.
- Transaction Categorization Engine supporting 42M+ daily transactions to enable Personal Finance Management (PFM) Insights.
Merchant Offer
Lifecycle Management
Personalized and prioritized merchant offers that convert.
- Dynamic Offer Distribution to enable high-speed omnichannel offer delivery, resulting in higher conversions.
- Prospect Data Mart for Campaigns to process 250+ data points and improving conversions.
Data Foundation for
Generative AI
Modern data platforms built for AI, Gen AI, and compliance.
- Feature Mart & C360 to build 3K+ near-real-time customer features for personalization.
Automated Offer Engine for Multiple Banking Products/Programs
Automated, scalable offer engine reduced turnaround times, eliminated manual tasks, and ensured compliance for one of the largest private banks.
Delinquency Management through an Early Warning System (EWS)
Cloud-based EWS with heuristic modeling enabled timely, data-driven risk detection and significantly lowered licensing costs for a leading retail bank.
Customer Journey Redesign & Customer Data Platform(CDP) for Digital Acquisition
Reengineered journeys and a unified CDP accelerated product launches, improved customer visibility, and reduced digital drop-offs for a major retail bank.