Customer DNA and
Next Best Offer
Enhanced personalization with deep customer intelligence and real-time product recommendations.
- Achieved 23% uptick in pre-approved product take-up via a customer 360 + hyper-personalization platform.
- Delivered a 9% reduction in campaign cost with targeted, AI-driven product nudges.
Core Insurance
Process Efficiency
Accelerated Underwriting and Claims with advanced and intelligent Gen AI powered automation.
- Achieved 60% TAT improvement and 62% STP uplift with an underwriting & claims automation platform.
- Implemented Gen AI Co-Pilot for underwriting decisions, reducing review cost by 90%.
Customer Servicing
& NBA
Deliver faster, smarter service with sentiment-aware AI, ML, and Gen AI solutions.
- Improve contact center efficiency by 40% using advanced AI/ML models.
- Enabled real-time access to servicing insights via transaction categorization and tagging.
Customer Retention
Excellence
Predicting lapses early and driving persistency through targeted nudges and agent insights.
- Boosted persistency with early lapse prediction models and renewal nudges.
- Empowered agents with engagement triggers, improving renewal conversion outcomes.
Sales & Distribution
Enablement
Optimizing lead conversion and agent performance with funnel analytics and dynamic prioritization.
- Increased warm lead conversion by 15–20% using agent prioritization and funnel analytics.
- Optimized sales funnel performance through intelligent opportunity nudging.
Data Foundation for
Gen AI
Scalable & compliant data platforms that power AI, Gen AI, and advanced regulatory reporting.
- Delivered a unified, cloud-native platform consolidating 40+ sources.
- Enabled actuarial and risk teams to cut reporting time from 10 days to 4 hours.
Sales Funnel Optimization and Dynamic Agent Allocation to Improve Conversion Rate
AI-powered funnel optimization increased warm leads, agent productivity, and ROI by transforming how 70k+ agents engage prospects.
Hyper-personalization to Enhance Customer Loyalty of Leading Insurer
Unified customer data and AI-driven recommendations increased campaign impact and cross-selling for a 40M+ customer life insurer.
Data Platform Design and Implementation for Enterprise Analytical Use Cases
Modern data platform eliminated silos, doubled reporting speed, and empowered 70k+ agents and 500k+ customers with real-time insights.